Intro

Arrow ("Arrow", "us", "we", or "our") operates the https://www.arrowfintech.co.uk website (the “Website”). Arrow is a trading name of Arrow Tech Ltd.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Website and the choices you have associated with that data.

We use your data to provide and improve the Website. By using the Website, you agree to the collection and use of information in accordance with this policy.

Service Providers

We may employ third party companies and individuals to support our Website (“Service Providers”), to provide the Website on our behalf, to perform Website-related services or to assist us in analysing how our Website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Website.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Links To Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Website does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@arrowonline.co.uk

By visiting this page on our website: https://www.arrowfintech.co.uk/contact/

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Website. We use four 'lawful' bases as set out in Article 6 of the GDPR, and at least one base will apply whenever we process personal data.

• Consent - When you have given us clear consent to process your data for a specific purpose.
• Contract - When processing your data is necessary for a contract you have with us.
• Legal obligation - When processing your data is necessary for us to comply with the law or to meet our regulatory requirements.
• Legitimate interest - When the processing is necessary for commercial reasons or to meet the legitimate interests of us or a third party, as long as we have a compelling justification for doing so, and we minimise the impact and your rights and privacy.

We rely on legitimate interest to process your information for communication purposes, including direct marketing communications via email, SMS and by phone. You can edit your channel or marketing preferences under the 'Preferences' tab within your dashboard. If you do not have access to your dashboard, you can request to unsubscribe from any or all communications by calling us on 0800 011 9121 or emailing us at hello@arrowonline.co.uk.

Personal Data

While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address (including Postcode)
• Cookies and Usage Data

The data collected on this website will be used by the companies operating under Arrow Tech Limited.

Please note that certain categories of information are mandatory in order to register with Arrow.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Arrow uses the collected data for various purposes:

• To provide and maintain the Website
• To notify you about changes to our Website
• To allow you to participate in interactive features of our Website when you choose to do so
• To provide analysis or valuable information so that we can improve the Website
• To monitor the usage of the Website
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Arrow will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Arrow may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Arrow
• To prevent or investigate possible wrongdoing in connection with the Website
• To protect the personal safety of users of the Website or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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